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FairFX

FairFX Review
  • Editor Rating

  • Rated 4 stars
£50 to £25000
  • 80%

  • FairFx Review
  • Reviewed by:
  • Published on:
  • Last modified: June 13, 2016
  • Exchange Rates
    Editor: 85%
  • Website Friendly
    Editor: 89%
  • Customer Service
    Editor: 79%
  • Overall
    Editor: 82%

FairFX Review

FairFX has developed a cloud-based peer-to-peer payments platform that enables personal and business customers to make multi-currency payments in a range of currencies and countries and across a range of FX products. FairFX facilitates payments either direct to bank accounts or at over 30 million merchants and over 30 million ATMs in a broad range of countries globally via Mobile apps, the Internet, wire transfer and MasterCard/VISA debit cards.

FairFX focuses on three Services: Currency Cards, International Payments and Travel Cash.

FairFX MasterCard Currency Cards

3 cards are available: Eurozone, United States and Anywhere Else. Cards can be used in over 210 countries and over 35.9 million merchant locations

Eurozone Card No charge for using the card wherever MasterCard is accepted-€1.50 to withdraw from ATM

fairfx

fairfx

United States-$2. Fee to withdraw money from ATM, some ATMs will apply a surcharge.

Anywhere Card -Loaded with Sterling, the funds convert to the local currency when card is used with a 1.4% currency charge. £1.50 Sterling and £1 International ATM transaction fee with possible additional ATM surcharge

FairFX says their cards are saving £111 by comparing them to bureau de change rates at Heathrow Airport – a notoriously  bad exchange rate and competitor Post  Office’s exchange rate.

FairPay International Payments

  • Online international payments can be made 24/7 online.
  • Telephone service payments are also available
  • Free payments for amounts £500-£250000
  • Competitive exchange rates with no hidden fees
  • Payment are forwarded as soon as possible
  • Encryption and security technology ensures safety of transfer

FairPay is used for property maintenance and mortgages, payment of expenses abroad, weddings and honeymoons overseas, education abroad, purchasing goods and services or sending money to family and friends. The best international rate is guaranteed.

Travel Cash – Over 20 currencies are available for next day delivery using Royal Mail next working day delivery. A calculator widget can be used check rates.

Business

Business Services offer more traditional foreign exchange services to FairFX’s more than 5,000 business clients with the bonus of offering corporate cards many exchange companies can’t offer. Transfers with no hidden fees, leading market exchange rates and no service charge as offered. Experts are dedicated to manage accounts.

Business clients register, specify the amount they wish to send and FairFX will confirm their best rates and payment options. Transfer options are:

  • Spot Transfers using current rate, delivered within 2 days
  • Forward Contracts, fixing current rate for up to one year
  • Limit Orders with set target exchange rate
  • Stop Loss, to reduce risk
  • Rate watch insight from account manager informs clients of market movements
  • Market reports provide a daily snapshot of currency trends

Affiliate Partnership Program

  • Additional revenue stream with tailored commission agreements
  • Personal service with a direct point of contact in our Partnerships team
  • Referral incentives with regular commission reviews
  • Lifetime commission on all international money transfer referral trades
  • Market leading currency cards and exchange rates

Website

Image suggesting viewer is immersed in a wave on a pristine beach says it all for FairFX: Travel money is what they focus on, even as  they offer international payments, as other foreign exchange companies do. The three services are easy enough to navigate to due to the website very spare, simplicity. There’s little explanation offered regarding travel money, especially, just a rate calculator and notice that next day delivery in available- which works ok considering people planning holidays are already busy enough. The three Travel Cards page gives slightly more information, noting that in the event of immediate travel, if there’s not enough time for the card to be delivered, travel money is recommended.

This lack of detail doesn’t work well for the FairPay International Payments page, letting the service down as an afterthought. Will clients have dedicated service agents? Are there options for regular payments to be made and if so, how are the rates calculated?  The business service aspect of FairFX should be integrated with international payments to give the service more credibility.

Business services that pair well together are the corporate Travel card and international payments. Clients like Associated press are clearly drawn to the ease of having travel expenses tracked by a corporate card. The daily Market report supports FairFX as an authority capable of handling international business. Good expert daily content is broken down into currency snapshots, round up and coming up packages that work to inform clients in a succinct manner. More content featuring clients would go down well, too.

Reviews:

TRUSTPILOT has 1006 reviews giving FairFX  an 8.7 rating.

Complaints focused on inability to reach any direct number for customer service when problems occurred abroad. One client used card to pay in Hawaii and was charged 5 times for a single transaction. Unable to access funds he’d not used on card, he wasted many hours searching for a direct way to contact FairFX, failing to be assisted online. Other complaints pointed to a similar pattern of difficulty with customers service ( if it was available), stating they felt a disconnect between helpline staff and those able to resolve problems.

ReviewCentre has only 5 reviews of FairFX service, giving a 3.4 out of 5 rating with 60% rate of recommendation. Two of them describe  being charged for transactions they couldn’t complete. Customer service asked client to approach vendors requesting a letter stating they were unable to process the card, which was impossible as client was visiting Vietnam and had tried to use ATMs there. Client became ‘afraid to use the card’ which was charged for the transactions it was continually declined for. Client ran up credit cards as result and had no response from FAIRFX for over a month of emailing to request refund of money she loaded on her travel card.

Editor’s Review:

When service on card works well, client saves money and has the peace of mind of being able to budget travel expenses. While FairFX can’t control international vendors with whom their travel card isn’t compatible they must provide travellers with immediate customers service by telephone and online. The popular travel card, FairFX’s bread and butter, needs the same attention FairFXspends on its large corporate clients.

4 out of 5 stars for FairFX’s Travel Card, Travel Cash and International Transfers

Pros

Good travel card works well for personal and business travel alike- this is FAIRFX’s strongest suit. Travel money delivered is a better option than Post Office or airport.

Cons

FAIRFX feels like two related companies that happen to be linked by a common card service. Travel money rates don’t have to be very good to beat airport bureau de change, so FAIRFX can easily offer better rates to theirs.